Cryptshare Server
Disabling mounting of tmp to tmpfs
Applies to: All versions of Cryptshare Appliance Symptom: The Cryptshare transfer cannot be finished due to the missing free disk space. Cause: The temporary directory /tmp is mounted to tmpfs cryptshare:~ # df -h Filesystem Size Used Avail Use% ...
Configuring time zone and NTP
Applies to: All versions of Cryptshare Appliance Purpose: The default time, time zone and NTP settings do not match your preferences or need to be changed for other reasons. Solution: It is possible to change the time zone and NTP settings on the ...
Configuring the Cryptshare Appliance to use a proxy server
Applies to: All versions of Cryptshare Appliance Purpose: The Operating System of the Cryptshare Appliance needs to know the Proxy Settings to get the connection to the internet, e.g. to install OS patches, update the antivirus database etc. ...
Configuring Postfix mail server
Applies to: All versions of Cryptshare Appliance Purpose: Configuring the local Postfix mail server (e.g. the address of the relay server or administrator email address) Solution: It is possible to change the Postfix configuration on the Cryptshare ...
Configuring network card
Applies to: All versions of Cryptshare Appliance Purpose: This article describes how to change the network settings on Cryptshare appliances Sometimes it is nessecary to move or change the network settings (e.g. IP address, DNS address etc.) on the ...
Configuring language and keyboard layout
Applies to: All versions of Cryptshare Appliance Purpose: Changing the default system language and keyboard layout from English to another language Solution: It is possible to change the language and keyboard settings on the pre-configured appliance. ...
Appliance is not available after upgrading to openSUSE 13.2
Applies to: Cryptshare Appliance with openSUSE 13.2 Symptom: After updating the Operating System of the Cryptshare Appliance from openSUSE 13.1 to 13.2 the Server cannot be reached via the network any longer. Cause: The appropriate network route is ...
Switching boot loader to GRUB2
Applies to: Cryptshare Appliance with openSUSE 42.3 Symptom: After the OS update the appliance cannot start and goes into a reboot loop Cause: During the previous OS upgrade the switching of boot loader from GRUB to GRUB2 has been performed ...
Mounting Windows shared folder
Applies to: All versions of Cryptshare Server Purpose: This is an example on mounting Windows shares on Cryptshare Appliances Solution: 1. log in as root on your appliance 2. install the tool cifs-utils using the following command cifs-utils zypper ...
Updating Cryptshare manually
Applies to: Cryptshare Server from version 4.2.x Purpose: This is an example of the possibilities for updating Cryptshare manually. Note that manual updates should only be done if a regular update is not possible! Please make sure you have a working ...
Changing the favicon for the browser tab
Applies to: All versions of Cryptshare Server Purpose: This is a step-by-step guide on changing the favicon shown in the browser tab. Solution: 1. create a PNG image file in size 16x16 px and save it as favicon-16x16.png 2. create a PNG image file in ...
Changing the application title for the browser
Applies to: All versions of Cryptshare Server Purpose: The title shown in the browser tab when opening the Cryptshare User Interface can be changed. This needs to be done within the language packages installed on the server. Solution: 1. download the ...
Mails can not be sent with enabled SPF
Applies to: All mail servers with enabled SPF Symptom: If SPF (Sender Policy Framework) is enabled on your mail server, mails cannot be sent via Cryptshare. Cause: As soon as SPF has been activated, mails will only be sent by mail servers that are ...
Checking process on operating system upgrade
Applies to: All Cryptshare Appliances Purpose: As long the operating system is upgraded, all web based interfaces aren't reachable. Solution: For observing the upgrade procedure you can open an SSH connection and check one of the following logs: 1. ...
Providing Cryptshare database backup to Cryptshare Support
Applies to: Cryptshare Server version 3.12 and higher Purpose: This article describes how to create a Cryptshare database backup and provide it to Cryptshare Support via Cryptshare. Solution: Proceed as follows to create a database backup: 1. Login ...
The Cryptshare Server becomes unresponsive under high load.
Applies to: All versions of Cryptshare Server Symptom: The Cryptshare Server responds slowly when it is used by a large amount of users at a time. Cause: The Cryptshare Server tries to respond to all requests but cannot answer the requests faster ...
Cryptshare service is not starting on Linux server
Applies to: Cryptshare Server version 4.0.0.0 to 4.1.3.0 Symptom: The Cryptshare Service doesn't start after updating Cryptshare Server from version 4.0.0.0 to 4.1.x.x . Cause: The upgrade process cannot adjust the custom configuration during the ...
Cryptshare doesn't start after rollback to previous version
Applies to: All versions of Cryptshare Server Symptom: After rolling back to a previous version the Cryptshare Server is not available. Cause: The Java installation folder has not been restored. Solution: There are three approaches to restore Java: ...
Generating CSR from existing keystore
Applies to: All versions of Cryptshare Server Purpose: This article describes how to generate a CSR for the renewal of an existing SSL certificate. Solution: 1. copy current KeyStore from your Cryptshare Server to your computer by using WinSCP 2. ...
User receives "ERR SSL PROTOCOL ERROR" when visiting the user interface
Applies to: All versions of Cryptshare Server Symptom: The user visits the Cryptshare user interface and receives the following error in the browser: ERR_SSL_PROTOCOL_ERROR Alternatively, curl may receive the following HTTP response: ...
User receives "ERR SSL PROTOCOL ERROR" when visiting the user interface
Applies to: All versions of Cryptshare Server Symptom: The user visits the Cryptshare user interface and receives the following error in the browser: ERR_SSL_PROTOCOL_ERROR Alternatively, curl may receive the following HTTP response: ...
Running Cryptshare in headless mode
Applies to: All versions of Cryptshare Server Symptom: Cryptshare fails to send/generate emails and reports an error related to the java.awt.Color class. cryptshare.log java.lang.NoClassDefFoundError: Could not initialize class java.awt.Color Cause: ...
Installing available OS update is declined because of low disk space
Applies to Cryptshare Virtual Appliance with openSUSE 42.1 Symptom When checking for an OS update via the Administration Interface, a message says that at least 1 GB of free space is required even though there is more than 1 GB available on the ...
Email logo cannot be uploaded on the Administration Interface
Applies to: All Cryptshare Server on Linux systems Symptom: After uploading an email logo an error occurs that says "the email template application logo could not be installed" Cause: There's a situation preventing the Cryptshare admin to upload an ...
The "Next" button does not respond when trying to perform a verification
Applies to: Cryptshare Server from version 4.0.0.0 Symptom: When the user tries to perform a verification on the Cryptshare user interface, the "Next" button does not respond (but the unresponsiveness can also occur at other places). Additionally, ...
The requested public SSL certificate cannot be imported
Applies to All versions of Cryptshare Server Symptom The requested SSL certificate cannot be imported into the keystore with the following error: English: Could not establish trust for the CA Reply. German: Vertrauenskette für die CA Antwort konnte ...
Installation of an existing SSL certificate (e.g. wildcard SSL certificate)
Applies to: All versions of Cryptshare Server Purpose: This article describes how to install an already existing SSL certificate (e.g. wildcard SSL certificate) to your Cryptshare Server Solution: 1. Create new Java-Keystore with KeyStore Explorer 2. ...
Restart the Cryptshare service during update process
Applies To All versions of the Cryptshare Server Problem During the Cryptshare update it is unclear whether the update process is still running. Cause This can happen if the database is large and the update process makes changes to the database after ...
Migrating Cryptshare
Applies to: All versions of Cryptshare Server Purpose: This article guides you through a Cryptshare Server migration. Solution: Be sure that your Cryptshare Server is running at least version 4.3.0 before proceeding. If not, please update as ...
Freeing Disk Space on a Cryptshare Server
Applies to: All versions of Cryptshare Server Purpose: The Cryptshare Server has insufficient disk space to operate properly or requires more disk space to store files. Solutions: Remove old Cryptshare Backups (Versions older than 3.12.x) By default, ...