Providing Cryptshare database backup to Cryptshare Support

Providing Cryptshare database backup to Cryptshare Support

Applies to:

Cryptshare Server version 3.12 and higher

Purpose:

This article describes how to create a Cryptshare database backup and provide it to Cryptshare Support via Cryptshare.

Solution:

Proceed as follows to create a database backup:

1. Login to the administrator interface of your Cryptshare server

2. Navigate to the tab Backup/Restore → Backup and select the item Backup Database

3. Back up the database as shown in the picture

14516880.png

4. Go to Restore tab and download the current backup

42274425.png

5. Since the backup contains confidential information, please set a password and provide both to support@pointsharp.com via Cryptshare with the ticket id in the subject.

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