Failed to prepare update

Failed to prepare update


Applies To

In case that you initiate an update from version 6.2.x and encounter problems while preparing the update

Problem

ERROR UpdateController - Failed to prepare update. com.cryptshare.server.core.update.UpdateException: Failed to prepare repository data for update!

...

Cause

Caused by: java.nio.file.AccessDeniedException: ./tmp/update/jre/linux/legal/jdk.management.agent/ADDITIONAL_LICENSE_INFO

...

Solution

Manually clean the /opt/cryptshare-3/tmp/ directory

rm -r /opt/cryptshare-3/tmp/update/

Restart the Cryptshare Service and start the update again

systemctl restart cryptshare (use rccryptshare restart up to and including v.7.1)

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