Cryptshare Server
The Cryptshare Server becomes unresponsive under high load.
Applies to: All versions of Cryptshare Server Symptom: The Cryptshare Server responds slowly when it is used by a large amount of users at a time. Cause: The Cryptshare Server tries to respond to all requests but cannot answer the requests faster ...
Cryptshare service is not starting on Linux server
Applies to: Cryptshare Server version 4.0.0.0 to 4.1.3.0 Symptom: The Cryptshare Service doesn't start after updating Cryptshare Server from version 4.0.0.0 to 4.1.x.x . Cause: The upgrade process cannot adjust the custom configuration during the ...
Cryptshare doesn't start after rollback to previous version
Applies to: All versions of Cryptshare Server Symptom: After rolling back to a previous version the Cryptshare Server is not available. Cause: The Java installation folder has not been restored. Solution: There are three approaches to restore Java: ...
Generating CSR from existing keystore
Applies to: All versions of Cryptshare Server Purpose: This article describes how to generate a CSR for the renewal of an existing SSL certificate. Solution: 1. copy current KeyStore from your Cryptshare Server to your computer by using WinSCP 2. ...
User receives "ERR SSL PROTOCOL ERROR" when visiting the user interface
Applies to: All versions of Cryptshare Server Symptom: The user visits the Cryptshare user interface and receives the following error in the browser: ERR_SSL_PROTOCOL_ERROR Alternatively, curl may receive the following HTTP response: ...
User receives "ERR SSL PROTOCOL ERROR" when visiting the user interface
Applies to: All versions of Cryptshare Server Symptom: The user visits the Cryptshare user interface and receives the following error in the browser: ERR_SSL_PROTOCOL_ERROR Alternatively, curl may receive the following HTTP response: ...
Running Cryptshare in headless mode
Applies to: All versions of Cryptshare Server Symptom: Cryptshare fails to send/generate emails and reports an error related to the java.awt.Color class. cryptshare.log java.lang.NoClassDefFoundError: Could not initialize class java.awt.Color Cause: ...
Installing available OS update is declined because of low disk space
Applies to Cryptshare Virtual Appliance with openSUSE 42.1 Symptom When checking for an OS update via the Administration Interface, a message says that at least 1 GB of free space is required even though there is more than 1 GB available on the ...
Email logo cannot be uploaded on the Administration Interface
Applies to: All Cryptshare Server on Linux systems Symptom: After uploading an email logo an error occurs that says "the email template application logo could not be installed" Cause: There's a situation preventing the Cryptshare admin to upload an ...
The "Next" button does not respond when trying to perform a verification
Applies to: Cryptshare Server from version 4.0.0.0 Symptom: When the user tries to perform a verification on the Cryptshare user interface, the "Next" button does not respond (but the unresponsiveness can also occur at other places). Additionally, ...
The requested public SSL certificate cannot be imported
Applies to All versions of Cryptshare Server Symptom The requested SSL certificate cannot be imported into the keystore with the following error: English: Could not establish trust for the CA Reply. German: Vertrauenskette für die CA Antwort konnte ...
Installation of an existing SSL certificate (e.g. wildcard SSL certificate)
Applies to: All versions of Cryptshare Server Purpose: This article describes how to install an already existing SSL certificate (e.g. wildcard SSL certificate) to your Cryptshare Server Solution: 1. Create new Java-Keystore with KeyStore Explorer 2. ...
Restart the Cryptshare service during update process
Applies To All versions of the Cryptshare Server Problem During the Cryptshare update it is unclear whether the update process is still running. Cause This can happen if the database is large and the update process makes changes to the database after ...
Adjusting Policies
Applies to All versions of Cryptshare Server Symptom The administrator is changing default settings (e.g. maximum size per transfer) in the Administration Interface and the changes are not taking effect. Cause Default settings are used for creating ...
Migrating Cryptshare
Applies to: All versions of Cryptshare Server Purpose: This article guides you through a Cryptshare Server migration. Solution: Be sure that your Cryptshare Server is running at least version 4.3.0 before proceeding. If not, please update as ...
Freeing Disk Space on a Cryptshare Server
Applies to: All versions of Cryptshare Server Purpose: The Cryptshare Server has insufficient disk space to operate properly or requires more disk space to store files. Solutions: Remove old Cryptshare Backups (Versions older than 3.12.x) By default, ...