Email logo cannot be uploaded on the Administration Interface

Email logo cannot be uploaded on the Administration Interface

Applies to:

All Cryptshare Server on Linux systems

Symptom:

After uploading an email logo an error occurs that says "the email template application logo could not be installed"

Cause:

There's a situation preventing the Cryptshare admin to upload an email logo if the file size is larger than 10kB.

Solution:

There are two different approaches to mitigate the issue:

  • The logo needs to be shrunk to the maximum size of 10kB
  • The logo file has to be renamed to application_logo.png' and manually uploaded to /opt/cryptshare-3'/resources/ui/img/ via WinSCP or similar tools.

    • Related Articles

    • User receives "ERR SSL PROTOCOL ERROR" when visiting the user interface

      Applies to: All versions of Cryptshare Server Symptom: The user visits the Cryptshare user interface and receives the following error in the browser: ERR_SSL_PROTOCOL_ERROR Alternatively, curl may receive the following HTTP response: ...

    • User receives "ERR SSL PROTOCOL ERROR" when visiting the user interface

      Applies to: All versions of Cryptshare Server Symptom: The user visits the Cryptshare user interface and receives the following error in the browser: ERR_SSL_PROTOCOL_ERROR Alternatively, curl may receive the following HTTP response: ...

    • Changing the application title for the browser

      Applies to: All versions of Cryptshare Server Purpose: The title shown in the browser tab when opening the Cryptshare User Interface can be changed. This needs to be done within the language packages installed on the server. Solution: 1. download the ...

    • Installing available OS update is declined because of low disk space

      Applies to Cryptshare Virtual Appliance with openSUSE 42.1 Symptom When checking for an OS update via the Administration Interface, a message says that at least 1 GB of free space is required even though there is more than 1 GB available on the ...

    • The given password is insufficient

      Applies to: Cryptshare Server from 3.10.1.0 Symptom: After updating the Cryptshare Server to v3.10.1.0 existing Robot scripts fail to send a transfer. Instead, an error message is shown, reporting insufficient password compliance. Transferring ...