User receives "ERR SSL PROTOCOL ERROR" when visiting the user interface

User receives "ERR SSL PROTOCOL ERROR" when visiting the user interface

Applies to:

All versions of Cryptshare Server

Symptom:

The user visits the Cryptshare user interface and receives the following error in the browser:

ERR_SSL_PROTOCOL_ERROR

Alternatively, curl may receive the following HTTP response:

error:14077438:SSL routines:SSL23_GET_SERVER_HELLO:tlsv1 alert internal error

Cause:

The client and server can't negotiate a cipher during the SSL handshake. This happens when the ui-config.xml has been modified to include less cipher suites than the default setting.

Solution:

Review the cipher suites in the ui-config.xml to default. Click here for more information on cipher suites

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