Extracting Log and System Information

Extracting Log and System Information

Applies to:

Alert
All versions of Cryptshare for Notes

Purpose:

This document describes how to obtain log information for diagnostic purposes

Solution:

1. Open the Cryptshare application

2. Attempt a Cryptshare transfer which causes the error. This will start producing debug level entries in the Cryptshare log database.

3. After the error has occurred click on the “Log-Anwendung öffnen” on the left-hand menu

4. After the log database opens, select Agent-Aktivität/Nach Datum on the left menu:

5. Expand the categories until the AGENT: C_Start_Cryptshare is showing and then select the items leading up to and including the error:


6. Once these Log Entries are selected click on File -> Export:


7. Choose Comma Separated Values from the dropdown list (1) in the dialog and enter a filename for your log export and click Export (2) to begin the export


8. In the Cryptshare database click on the left-hand menu option “System Info” for obtaining system information


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