User receives "System.MissingMethodException" exception when launching an Office application

User receives "System.MissingMethodException" exception when launching an Office application

Applies to

All versions of Cryptshare for Office 365 & Outlook

Symptom

When the user launches an Office application (Outlook, Word, Excel), an exception is displayed. The exception contains the following two messages:

Exception Type: System.MissingMethodException

Exception Message: Method not found: Void NLog.Logger.Error(System.Exception, System.String).

Cause

The client is missing .NET Framework v4.5, a prerequisite for the Add-in.

Solution

Install .NET Framework v4.5 on the affected client

    • Related Articles

    • Office application crashes shortly after launching

      Affected version All versions of Cryptshare for Office 365 & Outlook Symptom When starting one of the Office applications other than Outlook (PowerPoint, Excel, ...), the application crashes with the message "'Cryptshare for Office 365 Integration' ...

    • User receives "ERR SSL PROTOCOL ERROR" when visiting the user interface

      Applies to: All versions of Cryptshare Server Symptom: The user visits the Cryptshare user interface and receives the following error in the browser: ERR_SSL_PROTOCOL_ERROR Alternatively, curl may receive the following HTTP response: ...

    • User receives "ERR SSL PROTOCOL ERROR" when visiting the user interface

      Applies to: All versions of Cryptshare Server Symptom: The user visits the Cryptshare user interface and receives the following error in the browser: ERR_SSL_PROTOCOL_ERROR Alternatively, curl may receive the following HTTP response: ...

    • How to manipulate the Registry in a different User Context

      Affected to All versions of Cryptshare for Office 365 and Outlook Situation You try to do some registry changes but when you start the Registry Editor you are in the Administrator context. This means you will only find the registry entries for the ...

    • How to disable the Cryptshare Office Share Add-In

      Affected to All versions of Cryptshare for Office 365 and Outlook Situation You want to disable the Cryptshare Office Share add-in for Word, PowerPoint, and Excel because it is not needed within your organization. Solution To disable or re-enable the ...