Email stuck in Outbox when sending Cryptshare transfers

Email stuck in Outbox when sending Cryptshare transfers

Applies to

All versions of Cryptshare for Outlook

Symptom

When sending emails by Cryptshare for Outlook they stuck in the outbox.

Cause

In some Outlook environments sent emails have to be marked for deletion in order to being sent.

Solution

This feature is available since version 2.8.2 of Cryptshare for Outlook. Therefore, make sure the latest version of Cryptshare for Outlook is installed prior enabling the feature below. Activate this feature by editing the file `%APPDATA%\Pointsharp\Cryptshare for Outlook\CS4OutlookUserConfig.xml` and setting the flag MarkSentItemForDeletion to `true`.

...
<MarkSentItemForDeletion>true</MarkSentItemForDeletion>
...

You may also add this entry to the `CS4OutlookDefaultUserConfig.xml` file that you want to distribute to all users.

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