Secure Information Exchange (Cryptshare) | Troubleshooting & Common Issues

Troubleshooting & Common Issues
Settings Changed, but the New Configuration Is Not Applied
Problem You have changed a setting in the system configuration, but the new value is not applied for users or specific actions. This behavior usually occurs when active policy rules still contain different or outdated configuration values. Cause In ...
Maximum File Size Was Changed, but the New Limit Is Not Applied
Problem You have changed the maximum file size in the system settings, but users are still unable to send or upload larger files. This behavior usually occurs when active policy rules are still using the old upload limits. Cause In Cryptshare, policy ...

Popular Articles
SIVIS Suite guides
Link to SIVIS Suite guides
Experttalk from 10.06.2025
Missed the Experttalks? No problem, the recording is now available! What does a sovereign, secure, and future-proof IT landscape in Europe look like? This question was the focus of our exciting Experttalks “Why European cyber resilience matters now,” ...
Cryptshare Server Language Packages
About Language Packages By default Cryptshare is shipped in English and German for the User and Administration Interface. Additional language packages for the User Interface can be obtained from this page and installed via the Administration ...
⚠️ Important Service Information! Our new support packages ⚠️
The support offering has been updated to give you more flexibility and a closer alignment with your needs. Alongside the Standard Support that remains included in every license, you can now choose between two additional options: Premium Support and ...
SAP Solution Manager end of support - Migration to new system
SAP Solution Manager will be discontinued at the end of 2027. This article provides all the information you need to perform the system migration. System requirements for SIVIS Suite You have to provide an SAP system fulfilling the following minimal ...

Secure Information Exchange (Cryptshare) | Troubleshooting & Common Issues | Help Center