Shared mailbox cannot be opened

Shared mailbox cannot be opened

Applies to

All versions of Cryptshare for Office 365 & Outlook

Symptoms

Shared mailboxes in Outlook cannot not be opened be opened if public mailboxes are configured.

Users may see the following exception:


Solution

Delete any existing public folder mailboxes in the Exchange admin center:



The public folder is not displayed in outlook by default, in order to see it, click the three dot symbol:


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