Outlook crashes when switching to a certain folder

Outlook crashes when switching to a certain folder

Affected to

All versions of Cryptshare for Office 365 and Outlook

Symptom

When switching to a certain Outlook folder while the Add-in is enabled, Outlook may crash due to an unknown view setting.

Cause

This is caused by a view setting which the Add-in doesn't support. The specific setting is unknown as yet (which is reflected in the suggested workaround).

Workaround

As the specific setting that causes the issue is unknown as yet, we recommend resetting the view altogether.

  1. Disable the Add-in in order to be able to switch to the folder
  2. Reset its view via View > Reset View

    • Related Articles

    • Outlook crashes sporadically when ESET Add-In is enabled

      Applies to All versions of Cryptshare for Outlook Symptom When the user performs regular work in Outlook, e.g. switching between different emails, and the ESET Outlook Add-in is also enabled, Outlook crashes without any error message or warning. ...

    • Outlook crashes sporadically when Third Party Add-Ins are also enabled

      Applies to All versions of Cryptshare for Outlook Symptom When the user performs regular work in Outlook, e.g. switching between different emails, and a third party Outlook Add-in (for example ESET) is also enabled, Outlook crashes sporadically with ...

    • Office application crashes shortly after launching

      Affected version All versions of Cryptshare for Office 365 & Outlook Symptom When starting one of the Office applications other than Outlook (PowerPoint, Excel, ...), the application crashes with the message "'Cryptshare for Office 365 Integration' ...

    • Attachments are not stored in the Sent Items folder

      Applies To All versions of Cryptshare for Outlook Problem Attachments are not stored in the sent items folder regardless of the size of the files set for "Do not save outgoing files if.." in the admininterface. Cause The issue is caused by the ...

    • Mounting Windows shared folder

      Applies to: All versions of Cryptshare Server Purpose: This is an example on mounting Windows shares on Cryptshare Appliances Solution: 1. log in as root on your appliance 2. install the tool cifs-utils using the following command cifs-utils zypper ...