Office application crashes shortly after launching

Office application crashes shortly after launching

Affected version

All versions of Cryptshare for Office 365 & Outlook

Symptom

When starting one of the Office applications other than Outlook (PowerPoint, Excel, ...), the application crashes with the message "'Cryptshare for Office 365 Integration' has fired an exception. [...]". The thrown exception may look as follows: 


Logview  Expand source

etailed technical information follows: 
---
(Inner Exception)
Date and Time:         16/10/2018 20:27:47
Machine Name:          REMECH
IP Address:            fe80::5981:df90:95fb:c72f%13
Current User:          REMECH\valer
 
Application Domain:    C:\Program Files (x86)\befine solutions AG\Cryptshare for Office 365 & Outlook\Cryptshare for Office\
Assembly Codebase:     file:///C:/Windows/Microsoft.NET/Framework/v4.0.30319/mscorlib.dll
Assembly Full Name:    mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089
Assembly Version:      4.0.0.0
 
Exception Source:      mscorlib
Exception Type:        System.Security.SecurityException
Exception Message:     Aangevraagde registertoegang is niet toegestaan.
Exception Target Site: ThrowSecurityException
 
---- Stack Trace ----
   System.ThrowHelper.ThrowSecurityException(resource As ExceptionResource)
       mscorlib.dll: N 0016 (0x10) IL 
   Microsoft.Win32.RegistryKey.OpenSubKey(name As String, writable As Boolean)
       mscorlib.dll: N 0000 (0x0) IL 
   AddinExpress.Projects.Common.ADXRegistry.OpenKey(name As String, writable As Boolean)
       mscorlib.dll: N 0192 (0xC0) IL 
 
 
 
(Outer Exception)
Date and Time:         16/10/2018 20:27:47
Machine Name:          REMECH
IP Address:            fe80::5981:df90:95fb:c72f%13
Current User:          REMECH\valer
 
Application Domain:    C:\Program Files (x86)\befine solutions AG\Cryptshare for Office 365 & Outlook\Cryptshare for Office\
Assembly Codebase:     file:///C:/Program Files (x86)/befine solutions AG/Cryptshare for Office 365 & Outlook/Cryptshare for Office/AddinExpress.MSO.2005.DLL
Assembly Full Name:    AddinExpress.MSO.2005, Version=9.1.4620.0, Culture=neutral, PublicKeyToken=4416dd98f0861965
Assembly Version:      9.1.4620.0
 
Exception Source:      AddinExpress.MSO.2005
Exception Type:        System.Exception
Exception Message:     OpenKey failed.
Exception Target Site: OpenKey
 
---- Stack Trace ----
   AddinExpress.Projects.Common.ADXRegistry.OpenKey(name As String, writable As Boolean)
       AddinExpress.MSO.2005.DLL: N 0292 (0x124) IL 
   AddinExpress.MSO.ADXAddinModule.AddinExpress.MSO.IDTExtensibility2.OnStartupComplete(custom As Array&)
       AddinExpress.MSO.2005.DLL: N 1434 (0x59A) IL

Cause

The Add-in is prevented from creating a registry key. The most common cause is an anti-virus software.

Solution

* Add the Add-in to the list of allowed executable/files within your anti-virus configuration.
OR
* Disable the anti-virus software temporarily, start one of the Office applications so the key gets created, re-enable the anti-virus software.

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