Attachments are not stored in the Sent Items folder

Attachments are not stored in the Sent Items folder

Applies To

All versions of Cryptshare for Outlook

Problem

Attachments are not stored in the sent items folder regardless of the size of the files set for "Do not save outgoing files if.." in the admininterface.

Cause

The issue is caused by the maximum allowed email size of the Exchange-Online server.

Solution/Workaround

1. Login to Exchange Online admin center as the Global Admin
2. Click on recipients -> mailboxes
3. Click on the elipsis “…” and -> Set default message size restrictions
4. On the pop up windows set your Maximum Message Send and Recieve size (max. 150MB). Click OK to apply.

More informations on this topic: https://mspmagic.com/knowledge/settings-docs/exchange-online/set-maximum-message-size-default-setting-for-new-mailboxes/

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